Refund policy

At Pro Jump Jones, we’re committed to delivering quality gear and an excellent customer experience for every hooper in our community. If something isn’t right with your order, we’re here to help.

Returns & Eligibility

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible, your item must be:

In the same condition you received it

Unworn / unused

With all tags attached

In its original packaging

Accompanied by a receipt or proof of purchase

To start a return, email us at projumpmanjones@gmail.com
.

Return Address:
[INSERT RETURN ADDRESS]

Items sent back to us without first requesting a return will not be accepted.

You can always reach out with any return questions at projumpmanjones@gmail.com
.

Damages & Issues

Please inspect your order as soon as it arrives.
If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.

Exceptions & Non-Returnable Items

Some items cannot be returned, including:

Perishable goods (food, flowers, plants, etc.)

Custom or personalized items

Personal care items (e.g., beauty products)

Hazardous materials, flammable liquids, or gases

Sale items and gift cards (non-refundable)

If you’re unsure whether your item qualifies, feel free to contact us.

Exchanges

The fastest way to exchange an item is to first complete a return request.
Once your return is accepted, you can purchase the item you prefer as a separate order.

European Union 14-Day Cooling-Off Period

If your order is shipped to the EU, you have the right to cancel or return your order within 14 days for any reason and without needing to provide justification.

Items must still be returned in the same condition you received them:
unworn, unused, with tags, in original packaging, and with proof of purchase.

Refunds

Once we’ve received and inspected your return, we’ll notify you if your refund is approved.

If approved:

Your refund will be issued to your original payment method, usually within 10 business days.

Your bank or credit card company may require extra time to process the refund.

If more than 15 business days have passed since approval, contact us at projumpmanjones@gmail.com