Shipping policy

Processing Time

All orders are processed within 1–3 business days.
During peak seasons, events, or special drops, processing may take an additional 1–2 days, but we’ll always keep you updated.

Shipping Time

Shipping times vary depending on your location:

  • United States: 3–7 business days

  • Canada: 7–14 business days

  • International: 10–20 business days

Once your order ships, you will receive a tracking number so you can follow it every step of the way.

Shipping Rates

Shipping rates are calculated at checkout based on your region and package weight.
Occasionally, we offer free shipping promotions, especially during events or community-driven campaigns.

Event & Community Orders

Products ordered during free runs, local events, or community tournaments follow the same shipping timeline unless otherwise stated.
Limited drops or championship merch may have slightly extended delivery times these will be clearly communicated.

Incorrect Address

Please ensure your address is correct at checkout.
If you entered the wrong shipping information, contact us within 12 hours of placing the order so we can update it before shipping.

Lost or Delayed Packages

If your package is lost, delayed, or marked as delivered but not received:

  1. Contact the carrier with your tracking number.

  2. If the issue isn’t resolved, reach out to us and we will help investigate or offer next steps.

We’re committed to making sure every hooper gets their gear safely.

Customs & International Fees

International customers may be responsible for customs or import fees. These vary by region and are not controlled by us.

Community First Commitment

As a brand built around hoopers, creators, and entrepreneurs, we always aim to deliver a reliable, respectful, and transparent shipping experience.
If you ever have questions or concerns, our team is here to assist.